Complaints, grievances or disputes must be provided to AAPB in writing. They will be handled by the Board, and in a timely manner, with due consideration to the rights of each party and adequate time for communication.
The principles of fairness, equity, natural justice and objective decisions based on facts must be applied throughout the process of hearing any complaint, grievance or dispute.
Outcomes may include requirements for members to undertake further education, censure, disciplinary action, or suspension or termination of membership. The Annual Report will include statistics on the kinds and frequency of complaints, findings made, and actions taken. Member names will not be published unless required by the Board.
Please address all correspondence to;
Complaints & Disputes Department
Australian Association of Professional Bookkeepers Ltd
PO Box 6137
HAWTHORN VIC 3122